The Account Manager is responsible for the Company’s day-to-day relationships with key Advertising Clients and Rewards Partners. Collaborating closely with the Director of Partnerships and other key executives the Account Manager will ensure that Clients and Partners achieve their goals in working with Recyclebank. He/she will seek to optimise redemptions in line with the Partners’ needs and create compelling marketing campaigns and materials for Partners and Clients.
The ideal candidate will likely come from a digital media and/or ecommerce background, with some experience of campaign management, and have an interest in developing from an operational capacity to a more customer-facing role and then ultimately to front-line business development.
Through a thorough understanding of the Client’s goals, flawless campaign execution, delivery, tracking, and reporting, the post-holder will demonstrate the value derived from the Client’s relationships with Recyclebank and drive incremental business. The successful candidate will exceed contractual obligations thereby establishing and maintaining strong Client relationships for further growth. The successful candidate will work cross-functionally and be expected to liaise across the UK business where appropriate. Whilst based in London, this role may involve travel.
ESSENTIAL FUNCTIONS:
- Manage the Company’s day-to-day relationships with key Advertising Clients and Rewards Partners (e.g. supporting end-to-end technology integration, coordinating partner communications, reporting results, etc.).
- Gather assets and assist Clients and Partners with copy for the on-boarding process.
- Work with national Reward Partners to understand their commercial objectives, plan and execute profitable campaigns that deliver value.
- Optimize advertising campaigns across the Recyclebank media real estate by utilising in-house and Open Ad-Stream (OAS) technology.
- Work closely with the Marketing team to schedule commercial email communications, PR releases, direct mail and outdoor opportunities that will drive acquisition and engagement for Recyclebank.
- Identify how to drive new business from these existing Clients and Partners, by identifying cross-sell/up-sell opportunities.
- Work cross-functionally within the Company to be the Client’s representative within the business, understanding and communicating the impact of the relationship on all business areas including, marketing, communications, customer care, operations and kerbside account management.
- Work very closely with colleagues in the New York office to share and understand learnings across the wider organisation, especially Account Management and Rewards.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to manage relationships with multiple clients.
- Multi task and manage numerous deadlines flawlessly.
- Great listener- interpreting client requirements accurately, developing a strong understanding of the clients operations and sector challenges.
- Capacity to identify upsell opportunities and communicate value proposition.
- Able to navigate organisational structure and use influencing skills to accomplish tasks cross-functionally.
- First class communicator.
- Innovative and creative thinker.
- Solid understanding of digital campaign management systems.
- Skilled in analytics and strategic planning.
- Relationship management and interpersonal skills.
- Demonstrated skills in solving complex problems.
- Demonstrated time management and prioritization skills.
- Listens to and considers the ideas, needs, preferences of colleagues, partners and agencies.
- Committed to making a measurable, positive difference in interactions with colleagues, partners and the community.
- Excellent knowledge of MS Office.
- Approachable, easy to engage.
- Keeps promises and ensures intentions and promises are reflected in all actions
- Team player
- All round knowledge of media including digital.
- Knowledge of FMCG & retail companies
- Listens to and considers the ideas, needs, preferences of colleagues, partners and agencies.
- Committed to making a measurable, positive difference in interactions with colleagues, partners and the community
EDUCATION AND EXPERIENCE:
- 3-5 years of working in a digital media organization
- Experience in a campaign management
- Some experience in client facing roles
- Experience working in a fast moving industry and company
ABOUT RECYCLEBANK
Recyclebank helps create a more sustainable future by rewarding people for taking everyday green actions with discounts and deals from more than 3,000 local and national businesses. Through its online platform and partnerships with municipalities, haulers, small businesses and corporate brands, Recyclebank is empowering individuals to make a collective impact on the environment by increasing household recycling, reducing household energy usage and taking other environmentally-preferred actions. Recognized as a Technology Pioneer by the World Economic Forum, a Champion of the Earth by the United Nations Environment Programme and for Outstanding Excellence in Public/Private Partnerships from the U.S. Conference of Mayors, Recyclebank is headquartered in New York City. For more information, visit www.Recyclebank.com.
Recyclebank is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.
