The Wilderness Society (TWS) is Australia’s leading community-based, not-for-profit environmental advocacy organisation dedicated to the protection and restoration of our wilderness and wildlife under our ‘WildCountry’ vision for Australia.
National Administration and Support Officer resides in the National Administration office, providing administrative support services to The Wilderness Society Inc. staff and supporters. The role requires someone who understands TWS campaigns and TWS memberships.
Location: 57e Brisbane St, Hobart, Tasmania
Hours: 37.5 hours/week
Apply by: COB Friday 30 September 2011
Job Description:
The National Administration and Support Officer’s are responsible for relaying membership and campaign information via telephone and email, and service supporter records to maximise support for The Wilderness Society. The team must ensure that no inbound calls go through to voicemail and all emails are responded to by the next working day. Generation of new membership prospects and increasing member retention is paramount to the role.
Key Responsibilities
- Provide world class customer service & varied administrative support to supporters, campaigners, fundraisers and other stakeholders
- Provide guidance and leadership to casual staff and volunteers
- Provide campaign and general information to members, supporters, general public, schools, and other organisations with a view to maximising support for The Wilderness Society
- Ensure all membership and general information enquires are handled appropriately via telephone, face to face and email communication
- Work to set timeframes and targets
- Engage as a team member and provide assistance to others to ensure the smooth running of the office
- Manage membership data in a confidential manner
Selection Criteria:
1. High level communication skills, well developed conflict resolution skills and the ability to communicate with a diverse range of supporters, staff and stakeholders
2. Experience in telephone servicing
3. Excellent organisational and self-management skills and efficiency in delivery of tasks. Demonstrated capacity to understand and solve problems and to make timely and accurate decisions.
4. High level computer literacy, proficiency in a range of applications including Microsoft Office software and database management
5. Understanding of fundraising options and the ability to promote and communicate with prospective and current supporters
6. The ability to provide leadership and work within and contribute to a successful team environment
7. Experience in general office administration duties and ability to assist others to ensure the smooth running of the office
8. Values compatible with those of The Wilderness Society
Desirable Selection Criteria:
- Knowledge of TWS campaigns
- Sense of humour and a happy disposition
- Persistence
- Initiative
- Commitment to environmental protection
Accountabilities
The position will report directly to the Member Services Manager.
The Wilderness Society
TWS was established in 1976 to help save the Franklin River and has since played an important role in many of Australia’s great conservation campaigns. Kakadu, the Daintree, SW Tasmanian Wilderness, the forests of Eastern and Western Australia and the wilderness of Antarctica are among the many places TWS has helped save.
TWS Organisational Purpose
To protect, promote and restore wilderness and natural processes across Australia for the survival and ongoing evolution of life on Earth.
TWS Organisational Values
1) Passion for our purpose (courage, strength of conviction, determination)
2) The power of people to make change
3) Organisational independence and integrity
4) Compassion (valuing and supporting people, respecting and having integrity in dealing with others)
5) Commitment to success in protecting the environment (winning immediate campaigns and achieving long term change)
TWS is an equal opportunity employer that places great importance on principles of non-violence and consensus decision-making.
Closing date for the applications is this COB Friday 30 September 2011. For further information or to submit your resume, please contact Nicole Hawtree at nicole.hawtree@wilderness.org.au. For an informal chat about this opportunity, please contact Nicole or Trishka on 03 6270 1701.
