Complaints Case Worker

Renewable Energy Assurance Ltd. (REAL) is looking for a case worker to join our friendly, hard-working complaints team.

The successful candidate will assist us with resolving disputes between consumers and RECC member companies who sell and install small-scale renewable energy systems such as solar PV.

We are looking for a fast-learning, well-organised person with excellent written and telephone communication skills. IT skills and good spelling and grammar are essential. The ideal candidate will have some knowledge of contract and consumer protection law and some experience of complaints-handling. An interest in environmental issues would also be an advantage.

The position offers the opportunity to gain valuable experience in mediation and dispute resolution as well as an insight into key issues within a fast-developing sector.

Renewable Energy Assurance Ltd. (REAL) is a wholly-owned subsidiary of the Renewable Energy Association (REA). The REA is a not-for-profit organisation and the principal trade association for the renewable energy industry. REAL administers the Renewable Energy Consumer Code. The Code is backed by the Trading Standards Institute and ensures high standards for domestic consumers looking to install renewable energy systems in their own homes.

Based in Central London. Full-time 3 month contract (likely to be extended depending on performance and the volume of work available). Salary - £19,500 per annum (pro-rated).

For more information about the Renewable Energy Consumer Code (RECC) please visit http://www.recc.org.uk/

If you are interested in the role, please send a CV and a cover letter to Sarah Rubinson at sarah@recc.org.uk.